flashscore Platform Privacy Notice
This page describes what we collect when you use flashscore and how we keep that data protected. When you register an account, deposit funds, or track live scores and games on our platform, we gather certain information. We use it only to deliver your service, comply with law, and prevent fraud.
We understand that privacy matters. Our commitment is to handle your data fairly, transparently, and securely. This notice explains what information we collect, who has access to it, how long we keep it, and what rights you have. If you have questions after reading this, our support team can clarify any section.
What Data We Collect on flashscore
We collect information in several ways. When you register, we ask for your name, email address, phone number, and date of birth. We verify your identity using government-issued documents—a copy of your ID card, passport, or driving licence. This is a mandatory anti-money-laundering requirement; we cannot activate accounts without it.
When you make a deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer (online payment, e-wallet, mobile banking, local payment), we record the transaction amount, method, and timestamp. We also log your IP address, device type, and browser information each time you access flashscore. This helps us detect unauthorised logins and account misuse. If you participate in Liga 1 tracking, Piala Indonesia coverage, or live-dealer games, we record your activity for billing and dispute resolution.
How We Use Your Data
Our primary purpose is to operate your account and deliver the service you requested. We use your email to send account confirmations, withdrawal notifications, and customer support responses. Your phone number allows us to contact you if we detect suspicious activity. We verify your identity to comply with legal obligations; we do not share this information with third parties unless required by law.
We analyse your behaviour on flashscore—which sports you follow, which slots you play, and when you visit—to improve our platform and send you relevant service updates. We do not sell your personal data to advertisers. However, we may share transaction details with our payment processors and compliance partners who help us prevent fraud and money laundering.
Third-Party Processors and Data Sharing
Our flashscore servers may sit outside your jurisdiction. Data centres in Asia and Europe handle your account information, encrypted and protected. We use third-party payment gateways to process online payment, e-wallet, and mobile banking transactions; these processors see only the minimum data needed to complete your deposit. We also work with identity-verification vendors who confirm your documents; they delete their copies after verification.
- Payment processors: Access transaction data to settle payments. Bound by confidentiality agreements.
- Compliance partners: Receive summary data to check for money-laundering risk. Cannot use it for marketing.
- Cloud providers: Host our databases. Have no business access to your account contents.
- Law enforcement: We share data if legally required by court order or government request.
Cookies and Tracking Technology
We use cookies to keep you logged in and remember your preferences on flashscore. These are session cookies, deleted when you close your browser, and persistent cookies, which remain for up to one year. We do not use cookies to track you across other websites. Third-party analytics tools (such as Google Analytics) may place tracking pixels on our site; you can opt out of these in your browser settings.
Your Rights and Data Retention
You have the right to access, correct, or delete your personal data on flashscore. If your account is active, you can update your name, email, or phone number through your account settings. If you wish to request a full copy of your data, contact our support team; we will provide it within 30 days. You also have the right to ask us to delete your account and associated data, provided you have no outstanding withdrawals or disputes.
We retain your identity documents and transaction records for seven years after your last activity. This is required by anti-money-laundering law; we cannot delete this data earlier. If your account is closed, we keep a limited record of past transactions for audit and dispute purposes, but we delete personal details like your phone number and address after one year.
Security and Data Breach Notification
We encrypt all data in transit using TLS 1.2 and store sensitive information (passwords, card details) in encrypted databases. We conduct regular security audits and penetration testing. If a breach occurs—though we work hard to prevent this—we will notify affected users by email within 72 hours and explain what happened and what steps we are taking.
Contact and Updates
If you have privacy concerns, you can reach our data protection team through our support channel. We respond to data subject requests within 30 days. We may update this privacy notice from time to time. If we make material changes, we will notify you by email or display a notice on flashscore. Continued use of our platform constitutes acceptance of the updated terms. This notice was last revised in May 2026 and applies to all users of flashscore where our service is legally available.