flashscore FAQ
Users of our platform ask questions across many areas — how to open an account, which payment methods we accept, what game rules apply, and how to keep their account secure. This page answers the most common questions our users raise about flashscore services.
We have organized these answers by topic so you can find what you need quickly. Each answer explains a step or process in plain language, without jargon. If your question is not listed here, or if you need help beyond what this page covers, you can contact our support team via email or through your account dashboard.
For detailed legal information about our service, jurisdiction restrictions, or account terms, please read our terms and conditions and legal noticeThose pages explain what we do, who can use flashscore, and what rules apply to all users.
Topics covered on this page
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and Indonesian banks (e-wallet, mobile banking, local payment, online payment)
- Game rules and accessfootball betting, live-dealer tables, slots, esports markets, and tournament schedules
- Security and account careaccount protection, jurisdiction notice, and support contact options
You can change your account email, mobile number, and password by logging into your flashscore account and visiting the account settings section. From there, you can also update your profile information or upload new identity documents if needed. If you want to pause your activity on the platform temporarily, you can contact our support team — they can help you understand the options available in your jurisdiction and any conditions that may apply. Account pause requests are handled on a case-by-case basis, and our support team will confirm what step to take next.
You can contact our support team through the email address listed in your account's help section or on our about us page. When you email us, include your username and a clear description of what you need help with — for example, a forgotten password, a KYC document question, or an account recovery request. Our support team reads emails in the order they arrive and aims to respond during normal business hours. For urgent matters, you can also try reaching out through the live chat option in your account dashboard if it is available in your region.
Payments and transactions
Yes, we support deposits and withdrawals via the major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. You can also deposit using digital wallets such as online payment, e-wallet, mobile banking, and local payment, or by scanning a online payment code. To deposit, log into your account, go to the deposit section, select your preferred payment method, and follow the on-screen instructions. Your deposit should be reflected in your account within a few minutes. For withdrawals, visit the withdrawal section of your account, choose your bank or wallet, and submit your request. Processing times vary depending on the method and the time of day you submit your request.
If you have a promotion code, you can enter it during account registration or in your account's promotions section after you log in. Look for a field labeled "Promo Code" or "Bonus Code." Once you enter a valid code, any applicable offer will be added to your account according to the terms of that promotion. If a code does not work or you are unsure whether a code is still active, contact our support team — they can verify the code and help you apply it manually if needed. Note that promotion terms vary and may include deposit minimums, game-type restrictions, or time limits.
When you request a withdrawal, our system first checks your account for any pending verification steps or compliance checks. This initial review usually takes a few hours. Once approved, your withdrawal is processed to your chosen bank or wallet — e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. The actual time it takes money to arrive depends on the destination bank or wallet and can range from a few minutes to one business day. If your withdrawal is delayed, check your account status or contact our support team to see if there are any outstanding verification documents or account holds.
Game rules and access
Before you begin, read our terms and conditions to understand how flashscore works and what you agree to by using our platform. You should also review the rules for the specific game type you plan to use — for example, if you are interested in football betting, check the betting rules and market types we offer for Liga 1, Piala AFF, and Champions League. If you plan to use live-dealer tables like blackjack or baccarat, familiarize yourself with the table limits and how each game is conducted. Slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways each have their own mechanics and payout schedules, which are explained in the game lobby. Our legal notice also covers jurisdiction restrictions — it is important to confirm that our service is available where you are located.
Our services are available only in jurisdictions where local law permits access to online gaming and sportsbook platforms. We do not claim to be licensed or authorized by the government of Indonesia or by authorities in Jakarta, Surabaya, Bandung, Medan, or Semarang. Users are responsible for verifying that access and use of flashscore comply with the laws in their own jurisdiction. If you are uncertain whether you can legally use our platform where you live, we recommend consulting local legal counsel before opening an account. Our legal notice contains a full statement of jurisdiction restrictions.
Security and account care
When you create an account on flashscore, we ask for your email address, a username, and a password you choose yourself. You will also provide your full name and date of birth so we can verify your identity. During the account-opening process, you will need to upload a copy of your identity document — a national ID, passport, or driver's license — and confirm your mobile phone number. This KYC verification process helps us confirm that you are who you say you are and that your account is genuine. Most KYC submissions are reviewed within a standard timeframe; if there are any issues with your documents, our support team will contact you.
Use a strong, unique password that you do not share with anyone else, and never give your password to flashscore staff — our support team will never ask for it. If you suspect someone else has accessed your account, change your password immediately and contact our support team. Enable any additional security features offered in your account settings. Keep your email address and phone number up to date so you can recover your account if you forget your password. If you notice any suspicious activity, report it to us right away. Our support team can help you secure your account and investigate any unauthorized access.